Terms and Conditions

§ 1 Scope, Contracting Parties

(1) These Terms and Conditions (hereinafter “T&C”) apply to all contracts for the use of the transcription service “DeepScript” (hereinafter the “Service” or “Platform”), which the

Aliru GmbH, Julius-Hatry-Straße 1, 68163 Mannheim, registered in the commercial register of the Mannheim Local Court under HRB 739079, legally represented by its Managing Director Julian Kissel (hereinafter the “Provider”)

offers via the website deepscript.com, the associated interfaces (REST API, MCP) as well as all subdomains.

(2) These T&C apply to consumers within the meaning of § 13 BGB as well as to entrepreneurs within the meaning of § 14 BGB; differences in application are expressly indicated below.

(3) Deviating, conflicting or supplementary terms and conditions of the customer shall not become part of the contract unless their validity is expressly agreed to in writing.

§ 2 Subject Matter, Description of Services

(1) The Provider provides a software-as-a-service platform for the automated conversion of audio and video files into text (“transcription”). The Service comprises in particular:

• File upload as well as live transcription via browser and API
• Two quality tiers (“Standard”, “Premium”)
• 99 supported languages, speaker diarization, custom vocabulary
• Export in TXT, SRT, VTT, JSON formats
• REST API and Model Context Protocol server (MCP)

(2) The respective current features, prices and availability information result from the description on the Provider's website at the time the contract is concluded.

(3) The Provider operates the transcription engine on its own infrastructure in German data centers of Hetzner Online GmbH. The uploaded content is not passed on to external speech-processing services.

§ 3 Conclusion of Contract, Minimum Age

(1) The presentation of the services on the website does not constitute a binding offer, but rather an invitation to submit an offer.

(2) By registering, the customer submits a binding offer to conclude a usage agreement. The contract comes into being upon acceptance by the Provider — at the latest upon activation of the account.

(3) The customer warrants that they are at least 18 years of age and, in the case of a legal entity, duly authorized to represent it.

(4) The contract language is German; in addition, the contract may be processed in English. The contract text is not stored separately after conclusion of the contract; the T&C can be viewed on this page at any time.

§ 4 Account, Access Credentials

(1) The customer is obliged to provide truthful information when registering and to keep it up to date in the event of changes. Transferring the account to third parties is not permitted.

(2) The customer must carefully protect their access credentials against unauthorized access. In the event of suspected unauthorized use, the Provider must be notified without delay ( support@deepscript.com).

(3) The Provider recommends activating two-factor authentication (TOTP) in the account settings.

§ 5 Prices, Pay-per-Use, Free Tier

(1) Transcription is billed on a usage basis. The customer tops up credit in advance via the payment service provider Stripe; for each completed transcription, the corresponding amount is debited from the credit balance.

(2) The per-minute prices shown on deepscript.com/pricing at the time of the order are binding. All prices are exclusive of the applicable statutory value-added tax.

(3) Every newly registered customer receives three free Standard transcriptions (“Free Tier”). There is no entitlement to the grant or renewed activation of the Free Tier.

(4) Upon account deletion, remaining credit arising from a top-up of up to EUR 10.00 expires without compensation; higher credit balances are refunded to the original payment source upon written request.

§ 6 Pro Subscription

(1) Optionally, the customer may take out a paid Pro subscription. This comprises:

• Permanent storage of all transcriptions (instead of automatic deletion after 30 days)
• Unrestricted access via REST API and MCP server for AI agents
• An additional discount of 10% on every paid transcription

(2) The Pro subscription has a minimum term of one month and renews automatically for one further month at a time, unless it is cancelled no later than the day before the next billing date. Cancellation is effected by clicking “Cancel Pro” in the Billing area or in the Stripe customer portal and takes effect at the end of the current billing month (“cancel at period end”). Until then, the scope of functions is retained.

(3) The price is EUR 22.00 per month (plus VAT) or USD 22.00 per month (plus any applicable taxes) when billed in US dollars. The applicable prices can be viewed at /pricing.

(4) Upon termination of the Pro subscription, the standard retention period of 30 days again applies to all transcriptions. The Provider informs the customer in good time in advance of the impending end of the retention period.

§ 7 Payment Processing, Default

(1) All payments are processed via the service provider Stripe. The Stripe terms and conditions and the Stripe privacy policy apply additionally.

(2) With pay-per-use, the deposited payment method is charged either upon manual top-up or upon the automatic top-up configured by the customer (“auto-reload”). If an auto-reload payment fails, the function is automatically deactivated; the customer is informed via an in-app notification.

(3) For the Pro subscription, the monthly fee is collected from the payment method deposited by the customer at the beginning of each billing period. If collection fails, Stripe reserves the right to charge again within the scope of its retry scheme. If the payment remains permanently outstanding, the Provider reserves the right to terminate the Pro subscription and revert to the free account status; any storage already carried out is reversed within the period provided for in § 6 (4).

(4) In the event of default in payment, the Provider is entitled to claim statutory default interest (consumers: 5 percentage points above the base interest rate; entrepreneurs: 9 percentage points above the base interest rate, § 288 BGB).

(5) Invoices are issued automatically by Stripe as PDF after receipt of payment and can be accessed at any time in the Stripe customer portal and at /billing.

§ 8 Right of Withdrawal for Consumers

Withdrawal Instructions

Consumers have the right to withdraw from the contract aimed at concluding a paid contract (pay-per-use top-up or Pro subscription) within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which the contract was concluded.

To exercise your right of withdrawal, you must inform us —

Aliru GmbH, Julius-Hatry-Straße 1, 68163 Mannheim, email: support@deepscript.com

— by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You may use the model withdrawal form below for this purpose, although it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse you all payments received from you without delay and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract. For this reimbursement, we shall use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees as a result of this reimbursement.

Early Expiry of the Right of Withdrawal

In the case of a contract for the provision of services, the right of withdrawal expires if the Provider has fully performed the service and only began performing the service after the consumer gave their express consent and at the same time confirmed their knowledge that they lose their right of withdrawal upon complete performance of the contract by the Provider (§ 356 (4) BGB).

In the case of contracts for the supply of digital content not on a tangible medium, the right of withdrawal furthermore expires pursuant to § 356 (5) BGB if the Provider has begun performance of the contract after the consumer (i) has expressly consented to the Provider beginning performance of the contract before expiry of the withdrawal period, and (ii) has confirmed their knowledge that they lose their right of withdrawal by giving their consent upon commencement of performance.

The Provider points this out separately during the Stripe checkout process and obtains the corresponding consent by means of a checkbox before commencing provision of the Pro subscription or making the topped-up credit available. By confirming there, the consumer grants the express consent referred to, confirms their knowledge of the expiry of the right of withdrawal, and waives the withdrawal.

Model Withdrawal Form

§ 9 Customer Obligations, Permissible Content

(1) The customer ensures that they hold all rights to the uploaded audio or video content required for ordering the transcription. In particular, they must obtain any consents of the persons concerned and observe the relevant data-protection and personality-rights requirements.

(2) Content that is unlawful, violates applicable law or infringes the rights of third parties is prohibited, in particular:

• Content of criminal relevance (§§ 86, 86a, 130, 131, 184 et seq. StGB)
• Content that infringes copyright, trademark or competition law
• Content containing personal data of third parties without their consent, unless the customer has another legal basis
• Malware, malicious code or content that endangers the integrity of the platform

(3) The Provider is entitled to block or terminate accounts immediately in the event of a proven violation of paragraph 2. Claims for damages remain unaffected.

§ 10 Rights of Use in the Output

(1) The customer retains all rights to the content they upload and to the transcription results generated. The Provider acquires no independent exploitation rights to them whatsoever.

(2) The Provider uses neither the audio/video data nor the transcription results for training AI models — neither its own nor third-party models. Processing takes place exclusively for the purpose of the contractually agreed transcription service.

(3) Insofar as required for the technical provision of the Service, the customer grants the Provider the non-exclusive right, limited in time to the duration of storage, to store, copy and make the content available to the customer.

§ 11 Availability, Maintenance Windows

(1) The Provider endeavors to ensure the highest possible availability of the platform, but does not owe any specific availability. Any guaranteed availability beyond this (service level) is granted exclusively under a separate, written agreement.

(2) The Provider announces maintenance and servicing work in advance — where possible — on the status page /status. Emergency maintenance may be carried out without prior notice.

(3) Force majeure (in particular large-scale outages of the power grid or internet infrastructure, DDoS attacks, natural disasters, official measures) releases the Provider from the obligation to perform for the duration thereof.

§ 12 Warranty

(1) The platform and its functions are provided “as is”. The Provider expressly points out that automated transcription may by its nature contain errors; no guarantee is given for completeness or error-free word accuracy.

(2) Insofar as a defect exists, the Provider is entitled to remedy the defect or to provide the agreed service anew. If this fails, the customer may assert the statutory rights (reduction of price, withdrawal).

(3) The statutory warranty period is two years for consumers and one year for entrepreneurs, in each case from conclusion of the contract.

§ 13 Liability

(1) The Provider is liable without limitation for intent and gross negligence, for damages resulting from injury to life, body or health, as well as under the provisions of the Product Liability Act.

(2) In the case of a slightly negligent breach of an obligation that is essential for achieving the purpose of the contract (cardinal obligation), liability is limited in amount to the damage typically foreseeable for such contracts.

(3) Otherwise, the Provider's liability — on whatever legal grounds — is excluded.

(4) In particular, the Provider is not liable for damages resulting from the substantive inaccuracy of an automated transcription. The customer must check the result for substantive correctness before further use.

(5) Insofar as the Provider's liability is excluded or limited, this also applies to the personal liability of its employees, legal representatives and vicarious agents.

§ 14 Data Protection, Processing on Behalf

(1) The processing of personal data is governed by the privacy policy.

(2) If, in the course of use, the customer processes personal data of third parties, the parties shall conclude a data-processing agreement pursuant to Art. 28 GDPR upon the customer's request. The DPA can be signed digitally in the Trust Center.

§ 15 Confidentiality

The Provider treats all content provided by the customer as strictly confidential. Employees are bound to secrecy. Disclosure to third parties takes place only within the scope of the processing on behalf described in the privacy policy or in the case of a mandatory statutory obligation.

§ 16 Reference Naming, Use of Logo

(1) The customer grants the Provider the non-exclusive, worldwide right to use the customer's company name, word mark and company logo in the form published by the customer for reference and marketing purposes. This includes in particular the display on the Provider's website (e.g. a “Customers & Partners” section), in sales documents, presentations, pitch decks, investor communications and in press releases.

(2) The naming takes place exclusively as a factual reference (“Aliru GmbH is a customer of DeepScript”) and not in the form of a recommendation, a testimonial or product advertising in the customer's name. A substantive statement by the customer — such as a quote or a case-study text — is published only after separate, written approval by the customer.

(3) The Provider will use the logo and trademark exclusively in unaltered form, in the minimum spacing and minimum sizes specified by the customer, and in compliance with the customer's relevant brand guidelines. Use in a disparaging, misleading or anti-competitive context is not permitted.

(4) The customer may revoke this consent at any time without giving reasons, in writing or by email to marketing@deepscript.com. The Provider will remove the logo and the reference from actively used marketing materials within 30 days of receipt of the revocation; already printed existing materials are exempt from this until they are used up in the normal course.

(5) The right under paragraph 1 is not transferable. Upon termination of the main contract, the consent continues to exist for active marketing materials for a maximum of a further twelve months, unless the customer revokes it pursuant to paragraph 4.

§ 17 Termination, End of Contract

(1) The pay-per-use contract is concluded for an indefinite period. The customer can delete their account, and thus the contract, at any time without notice via the settings.

(2) The Pro subscription can be cancelled at any time with effect from the end of the current billing month (see § 6 (2)).

(3) The right of both parties to extraordinary termination for good cause remains unaffected. Good cause exists in particular in the event of material violations of § 9 (2) of these T&C.

(4) Upon termination of the contract, all stored content of the customer is deleted within the periods described in the privacy policy. Statutory retention obligations (in particular invoicing documents) remain unaffected.

§ 18 Amendment of these T&C

(1) The Provider is entitled to amend these T&C with a reasonable notice period of at least six weeks. The amendment is communicated to the customer by email to the address stored in the account.

(2) If the customer does not object to the amendment within the notice period, their consent shall be deemed granted. This effect is pointed out separately in the notification.

(3) If the customer objects in good time, the contract continues on the previous terms; in this case, however, the Provider is entitled to terminate the contract with effect from the date the amendment takes effect.

§ 19 Dispute Resolution, Consumer Arbitration

(1) The European Commission provides a platform for online dispute resolution: ec.europa.eu/consumers/odr. Our email address is: support@deepscript.com.

(2) The Provider is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board (§ 36 VSBG).

§ 20 Final Provisions

(1) The law of the Federal Republic of Germany applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers resident in the EU, mandatory protective provisions of the consumer's home law remain unaffected.

(2) The exclusive place of jurisdiction for all disputes arising out of or in connection with this contract is Mannheim, provided that the customer is a merchant, a legal entity under public law or a special fund under public law, or has no general place of jurisdiction in Germany at the time the action is brought. The Provider is also entitled to sue the customer at their general place of jurisdiction.

(3) Should a provision of these T&C be or become invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by the permissible regulation that comes closest to the economic purpose of the invalid provision.